Enhance your contact center with the latest technology. Get the most out of voice biometrics.
Increase the overall security level, prevent fraud, decrease risks of insider attacks, and implement more effective authentication systems for your customers and employees
Our technology uses biometrically-secure access: clients and businesses are fully protected. Voice AI recognises voiceprints of those who attempted fraud and whitelists clients in seconds
Virtual agents help customers solve their problems by being attentive and responding considerately and politely
Deepen relationships with customers by delivering a highly efficient and engaging experience. Handle up to 80% of inbound calls with a virtual agent so that your customer care managers can focus on more crucial and creative tasks
Improve business performance by delivering an excellent multichannel experience to your customers – you can do this by either authenticating before clients reach the agent or while helping them
Use voice validation for your employers to prevent internal fraud
Improve customer experience by providing high-quality assistance and speedy issue settlement. Voice AI allows you to collect a library of the best conversational practices for smooth and productive customer service
Our AI-based algorithm is based on the Text Independent Engine, with a typical error rate (EER) below 2%. Our technology recognises voice and is able to identify a caller’s age, gender, and behavior by pronunciation, emphasis, speed of speech, accent, and timbre
Our AI-solution needs less than 20 seconds to identify a caller: the system matches their voice with pre-recorded voiceprints while the person is talking. It helps call centers reduce the time spent on every task by 66% and raises your company to a new level of customer service
AI-technology can boost the effectiveness of call centers in any industry. The system updates the CRM's customer profile in real time. For easy usage it assigns each client’s page with a corresponding color. For example, red is a recognized imposter, and green is for a verified customer. If there is not enough data for the system to decide on a caller’s security level, it can run additional verification by asking more custom questions
CISCO CUBE
Avaya AES
Asterisk
Genesys
Freeswitch via MRCPv2
After voice screening the following attributes are shown:
Recognized customer voice
Recognized as imposter
Insufficient data
Unique technology developed by Voctiv
Our representative will contact you shortly.
